Refund Policy

The Customer has the right to withdraw from the agreement within a period of 14 calendar days with reason.

In order to exercise the right of withdrawal, the Customer must inform Woof and Snoof (Molenstraat 128/3, 3510 Hasselt, Belgium, woofandsnoof@gmail.com) by e-mail of his decision to withdraw from the agreement. The Customer can use the attached model withdrawal form for this.

In order to comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.

You must return or hand over the goods to us without delay (Molenstraat 128/3, 3510 Hasselt), in any case no later than fourteen days from the day on which you inform us of the cancellation of the contract.

The direct costs of returning the goods will be borne by the Customer.

The Customer is requested to return the items in their original condition and packaging, with all accessories supplied, and instructions for use. If the returned product is in any way diminished in value, Woof and Snoof reserves the right to hold the Customer liable and claim compensation for any loss in value of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

All returned items are carefully examined. The basic principle here is that the consumer may only inspect the article as he would be allowed to do in a store. Returned items may be tried on, but must not have been used. When an article has undergone a decrease in value due to the use of the Customer, this will be charged to the Customer.

If the Customer withdraws from the agreement, Woof and Snoof will refund all payments received from the Customer up to that point, excluding the standard delivery costs, to the Customer within a maximum of 20 calendar days. Woof and Snoof can withhold the refund until all returned goods have been properly received.

Any additional costs as a result of the Customer's choice of a delivery method other than the cheapest standard delivery offered by Woof and Snoof will not be refunded.

Woof and Snoof will refund the Customer with the same payment method with which the Customer made the original transaction.

PAY ATTENTION! Personalized items cannot be returned!

Model withdrawal form

 

Dear Customer, you should only fill in and return this form if you want to revoke the agreement.

To Woof and Snoof, Molenstraat 128/3, 3510 Hasselt, Belgium, woofandsnoof@gmail.com

I hereby inform you that I revoke our agreement regarding the sale of the following goods/provision of the following services.

 

Ordered on :

Received on :

 

Name consumer :

Address consumer :

 

Signature of consumer [only when this form is submitted on paper]:

Date :